July Computing Insights from EagleTech Computer Service PDF Print
Written by Administrator   
Thursday, 14 July 2011 09:29

 

 


Greetings from EagleTech Computer Service!

I am often asked "Should I install Windows operating system updates?"
 

Because the virus hackers are sooo active I generally recommend installing them, especially the security updates. However, here are a few tips that might help it go smoother, because sometimes Windows Updates cause problems:

1. Temporarily turn off your antivirus software when updating.

2. Close all open programs and don't do anything with your computer while they are installing and until you have restarted your computer at the conclusion of their installing.

3. NEVER shut down your computer while updates are installing.

4. Always restart your computer immediately after the updates have completed their install.

I hope these little tips will prove helpful.

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I wanted to let you know that Windows Vista Service Pack 1 (SP1) has reached the end of support as of July 12, 2011. From that date onward, Microsoft will no longer provide support or free security updates for Windows Vista SP1. In order to stay secure and continue your Microsoft support you must upgrade to Service Pack 2 (SP2). Learn more by visiting the Windows End of Support page:

http://www.microsoft.com/windows/enterprise/products/windows-7/end-of-support.aspx

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Notice of Fee Structure Change...

Because costs keep rising for maintaining the service I provide, and interestingly at the encouragement of most of my clients, I will be changing my fee structure some. Please be encouraged to know that this will be the final increase for quite some time to come. Here is the new fee structure approach:

For Residential Clients -

The 1st hour will be $40.

Hours beyond the first hour will be billed at $28/hr.

For any labor provided on any given computer the maximum capped cost would be $120 per instance of service per computer (not including any parts purchased).

If one of the main wage earners in the family is unemployed at the time of service I would be happy to maintain the $26/hr service fee until they return to work.

To ease the fee adjustment here's a great way to do it: For every client you refer to me, who uses my service, I will gladly apply $10 off of your next service call. Please remind me at that call of the client you sent to me so I can be sure you get that credit.


For Commercial/Business Clients -

The 1st hour will be $50.

Hours beyond the first hour will be billed at $40/hr.

If your business is the small home related business then for any labor provided on any given computer the maximum capped cost would be $120 per instance of service per computer (not including any parts purchased).

As with my Residential Clients, to ease the fee adjustment here's a great way to do it: For every client the small business owner refers to me, who uses my service, I will gladly apply $10 off of your next service call. Please remind me at that call of the client you sent to me so I can be sure you get that credit.

These fee increases still represent a service fee generally far below my competition, but I want to always keep it so.

I highly value each of you as my clients and I do hope this will not place any undo strain on your budget. These changes are always very difficult for me to settle on because I don't want to stress or lose any of you. You, my clients, are as much my friends as my clients. As always...I'll do my best to complete each visit as rapidly as is possible, and if I work with your computer and am not able to resolve your issue then there will only be a $20 diagnosis fee to cover a little time and travel expenses.


Best of success to you in all your computing...

 

Thanks so much!

Your Computer Technician
Tom Sparks
503-577-4201

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Last Updated on Monday, 30 April 2012 21:37